If team members are assigned to a job team but still cannot see any applications, this is almost always due to missing permissions or an incorrect system assignment. Several conditions must be met for access to work.
1. Job team assignment
The team member must be assigned to the job team for the specific job. However, this assignment is merely a prerequisite and is not sufficient on its own.
2. Role and visibility permissions in the workflow
Every application goes through a workflow with various status stages (e.g., New, Pre-selection, Interview, Offer, Onboarding, Hired, Rejected). Whether a team member can view applications depends on whether their role has access to the respective status stages.
This means:
Even if someone is part of the JobTeam, they will not see applications if their role lacks access to the corresponding workflow statuses.
Permissions are defined in User Management.
Where are access permissions adjusted?
Path: Settings → User Management → Roles
The applications will become visible after saving and logging in again.
3. Tenant Assignment
In multi-tenant systems, roles, workflows, and viewing permissions are tenant-specific.
The team member must be assigned to the correct tenant—specifically, the tenant where the application is received.
Example: A user is on the job team for a job in Tenant A but is personally assigned to Tenant B → applications remain invisible.
4. Application No Longer Available
If an application:
has been deleted or
has been withdrawn by the applicant,
it is no longer visible to team members.
Summary
For team members to view applications, the following conditions must be met:
Prerequisite | Explanation |
Job Team Assignment | User is assigned to the job team of the job |
Role Rights in the Workflow | Role allows access to the relevant status steps |
Client Assignment | User is assigned to the correct client |
User Permissions | Administration has granted the necessary viewing rights |
Application Exists | Application has not been deleted or withdrawn |
New Registration | A new login is required after role changes |