Background
If you, as an administrator, open a link from an email notification and see a permission error message in the applicant management system, this usually does not mean that you lack the necessary permissions. Instead, it means that the linked applicant profile no longer exists.
Why is the applicant profile no longer available?
An applicant profile can no longer exist for two reasons:
It was deleted manually
It was automatically deleted because the specified deletion deadline was reached
Once an application is deleted, it is completely removed and cannot be restored.
Administrator Access
As an administrator, you generally have access to all jobs and applications within your client structure.
To check whether an applicant profile still exists, you can use the search function:
Search (magnifying glass) → Enter the applicant's name
If no result appears, the applicant profile has already been deleted.
Consequently, a permission error occurs when attempting to open the old link from the email.
Accessing as a non-administrator
If the link to the applicant profile is opened by a user other than an administrator, a permission error may occur for the following reasons:
No access to the job: Roles such as Recruiter, Hiring Manager, or Department Representative only see the jobs assigned to them. If the job has not been released, a permission error appears.
No access to the workflow step: Even if the job is assigned, access to the application may be denied if the role lacks permission for the specific workflow step. → In this case, the application does not appear in the overview, and the link from the email results in a permission error.
The applicant profile has been deleted: If the application was removed—either manually or automatically (due to a deletion period)—a permission error also occurs, regardless of the user's role.