If a shared application cannot be opened, this can have various reasons:
1. Release has expired
The link to the application is valid for a limited time.
By default, the release expires after 4 weeks.
After expiry, access is no longer possible - the application must be released again.
2. Tenant Restrictions
In a client system, applications cannot be shared between different subsidiary clients.
Check whether your colleague works for another client.
Sharing is only possible between the main and sub-clients, not between two sub-clients.
3. Wrong link or no access
Only the link that was sent directly from the system via email works.
A copied or forwarded link is not valid.
If the application has since been deleted, access is no longer possible.
Tip
If your colleague cannot access it:
Check whether the link is still valid.
Ensure that you are working within the same tenant.
If necessary, share the application again using the official sharing function.