In order for an email template to be deleted in softgarden, all existing links must first be removed. This article shows you where templates can be integrated, which dependencies need to be resolved and where you can then delete the email template.
Removing links within the email template
Before a template can be deleted, all assignments within the template itself must be removed.
Check the following areas:
New email
Email template for transferring applications
Workflow & application process
As long as the template is actively embedded in one of these locations, the delete function remains disabled.
Removing links under “Automated emails”
Under Settings → Automated emails, all links to the email template to be deleted must be removed—both:
in the main tenant,
and in sub-tenants, if applicable.
The email template can only be deleted once it is no longer stored there as an automated message.
Where to delete email templates
Once all links have been removed, you can delete the template here:
If the delete button remains greyed out, there is still an active link in one of the areas mentioned above.
Note on standard templates
Some system-provided standard templates—such as "Immediate rejection" or "Rejection after interview"—do not appear in the "Email templates" settings area. While you cannot delete them yourself, your softgarden account manager can hide them for you upon request.
Required role permission
To edit or delete email templates, you need the "Manage email templates" permission.
Tip
If you use a large number of email templates, it is worth reviewing them regularly:
Which templates are still actively in use?
Which ones are outdated?
Are there any duplicate or similar templates?
This helps keep your communication organized, consistent, and easier to maintain.