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Why does a recruiter or a reviewer not receive an email for comments on applications?

This help article discusses causes and solutions when notifications for team comments are missing.

If a recruiter or a reviewer isn't receiving emails when applications are commented on by the team, it might be due to the following reasons.

🔍 Possible Causes

  • Not Part of the Job Team: Even if you have admin access everywhere, you won't receive notifications if you're not officially assigned to the job team.

  • Incorrect Mailing Settings: The notification option for comments in the recruiting team might not be activated.

  • Role Restriction: If the assigned role does not have permission to view all status steps, you won't receive notifications about operations that aren't visible in the system. If the permission "Enable/Disable System Emails" is unchecked for a role, the person will not receive notifications.

  • Email in Spam Folder: The message might have been classified as spam by the email filter and not displayed in the inbox.

🔧 Solution: How to Enable Notifications

1️⃣ Log in to the softgarden applicant management system.

2️⃣ Navigate to "Your Account" at the top right, then select "Notifications" and then "Content of Emails."

3️⃣ Click on "Edit" to adjust the notification settings.

4️⃣ Enable the option "Notification about new comments from your recruiting team."

5️⃣ Save the changes.

ℹ️ Info: Of course, other notification options can also be activated.

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