If a role is not displayed in softgarden, this is usually due to missing or incomplete role rights. The “Access to Just Hire” right is particularly important, as it controls whether a role is visible and selectable in applicant management.
Why is the role not visible?
Missing “Access to Just Hire” right: A role only appears in softgarden if the “Just Hire” right is activated. Without this right, the role in applicant management cannot be assigned.
Only “Access to Just Hire” has been set: If only the “Access to Just Hire” right has been activated, but no other role rights, the role will not be displayed either. At least one additional role right must be activated for the role to be visible.
How to check role permissions
Open the role management section at https://my.softgarden.io/de/management/roles
Select the relevant role.
Enable the "Access to Just Hire" permission if it is not already enabled.
Ensure that at least one other role permission is enabled.
Save the changes.
Important notes
Only roles with the “Access to Just Hire” right can be assigned in applicant management.
Roles without “Access to Just Hire” can still be used, but users must be invited via user management: https://my.softgarden.io/de/management/users
Changes to role rights take effect within 5 minutes - the role becomes visible after this short waiting period as soon as the requirements are met.