This help article is aimed exclusively at company employees who log in to the softgarden system. It is not intended for applicants and does not answer any questions about logging into the applicant portal.
In this help article you will learn how to reset your password if you no longer have access to your company employee account.
Start a Password Reset
Click on “Forgot your password?” in the login mask or visit the following link: https://app.softgarden.io/just-hire
Enter your email address or username and click “Next.”
Then select the "Forgot password" option.
Enter your email address again and click "Continue".
You will now be informed that an email has been sent to your email inbox allowing you to reset your password yourself.
Password Reset Email
You will now receive an email with a link to reset your password, provided there is an account in the system with this email address and it is not an SSO account. Please note that for security reasons, the mask does not indicate whether there is an account with the email address you entered.
If You Do Not Receive an Email
a) Check Alternative Email Addresses
Look for the email address originally used to invite you in past softgarden invitation emails.
b) Contact Internal Administrators
If you still do not receive an email, ask your internal administrators to:
check your account in the user database
or invite you to the system again
c) Check Internal Email Filters
If an account exists but the email does not appear in your inbox or spam folder, it may be delayed by internal filters.
Please check internally whether the following senders are whitelisted:
Domain: @idp.softgarden.io
Reset the Password
Open the email and click "Reset password." Note: For security reasons, the link is valid only once.
A new browser window will open. Set a new password and enter it again in the second field.
Recommended Password Rules
At least 12 characters
Combination of uppercase and lowercase letters
At least one number
At least one special character (e.g., !, @, #, $)
Confirm the change by clicking "Next."
Done! You can now log in with your new password.
Update Your Password Regularly
We recommend changing your password regularly to enhance the security of your account.
Here’s how: Your account → Profile → Personal details → Your softgarden profile → "Edit"
Direct link: https://my.softgarden.io/de/profile
Note for Users With SSO Access
If you log in using Single Sign-On (SSO), you cannot reset your password via this method. Please contact your system administrators or the IT department.