How is technical support provided?
softgarden technical support is available to you in two ways:
1. AI-powered support via in-system chat
Once you are logged in, you can use the support chat. Processing is generally AI-supported.
2. Standard technical support via email
If your contract includes email support, you can also contact technical support via email. You received the relevant contact information when you signed the contract.
Topics covered by technical support
Technical support assists you with all general technical questions regarding softgarden:
Technical questions about the applicant management system
Support for add-on modules (e.g., Feedback Solution, Career Site Pro)
Technical issues during ongoing operations
Questions regarding system usage and performance
Topics not handled by technical support
Technical support does not cover the following areas:
Setup and use of the softgarden API
Configuration of Single Sign-On (SSO)
Connection and integration of marketplace tools (e.g., HR software, applicant management, analytics)
Technical questions regarding existing integrations
A dedicated team of experts is available to assist you with these topics.
Contact for API, SSO & integrations: [email protected]
Overview of contact options
Area | Responsible | Contact |
General technical support | AI-powered chat & email support | Support chat / email as per contract |
API Questions | Tech Consult Team | |
SSO Configuration | Tech Consult Team | |
Marketplace Integrations | Tech Consult Team | |
Technical questions regarding existing integrations | Tech Consult Team |
Summary
Technical support is AI-supported via chat or email.
Support helps with general technical questions, modules, operation and system performance.
API, SSO and integrations are not handled by regular support.
The Tech Consult Team at [email protected] is responsible for these topics.