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Why Can’t I Log In as an Applicant Anymore and Why Am I Not Receiving a Password Email?

This help article is about logging into the applicant portal, the correct use of the login link, and potential sources of errors.

Important Note on Signing into the Applicant Portal

First, please check if you mistakenly want to sign into app.softgarden.io. This link is exclusively for employers and is intended for use with the Softgarden Applicant Management System.

However, you applied to a specific company. Therefore, an applicant account has been created directly with that company. Log in only through the corresponding link of the company where you submitted your application.

How to find the correct login link?

  • Check the emails you received after your application—there is a direct link to the applicant portal and your login name from the company.

  • If you are unsure, you can search directly in the company's job portal for a login option to the applicant portal.

Important: The applicant portal is only for viewing and managing submitted applications. All communication from the company will occur outside the applicant portal—usually via email or phone. Therefore, you will not miss any important information about your application, even if you cannot log into the portal.

Here you see an example view of a career portal where you can check the status of your application after logging in via the login button.

If you have forgotten your password or have not yet set one, please execute the “Forgot Password” function on the respective customer page.

The sent email contains, in addition to the link for password creation, the login name required for successful login on the respective career site.


Procedure in Case of an Error Message

If you receive the error message that an account already exists under the specified email address when submitting your application, please follow these steps:

Check if you already have an account:

Try to log into the company's applicant portal with your login name and password.

If you have forgotten your password and/or login name or have not yet set a password, use the “Forgot Password” function on the company's career page.

Please note that external password managers may prefill incorrect information. We recommend entering the login data manually. If a field with “I am not a robot” appears, please check this option in addition to the login data.


Receiving the password email

In addition to the link for creating your password, the email contains your username, which is required to log in successfully to the specific job portal.

The link is valid for one-time use only and expires after 24 hours. We recommend opening it in a private browser window and entering the new password manually into the form to avoid issues caused by active password managers.

Please note that the password must meet the following criteria:

  • at least 12 characters

  • at least 3 of the following conditions:

    • a lowercase letter

    • an uppercase letter

    • a number

    • a special character

If you see the error message "Your password could not be changed," please trigger another password setup email, as the link from the previous email is valid only once. Then, please proceed as described in the previous paragraph.

You can log in using only the username provided in the email—not, for example, your email address. Please keep this in mind when using password managers and enter your login details manually for security reasons.

Tip: If you have applied to multiple companies via softgarden in the past, a separate account was created for each company you applied to. Therefore, always use the specific login link for the relevant company to access your applicant account.

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