When is the Media Service team responsible?
The Media team provides support exclusively for paid advertisements. This includes all matters regarding:
Booking and publication on paid job boards
Corrections or adjustments to active paid advertisements
Inquiries about ad placement, duration, or invoices
The Media Service team is not responsible for free advertisements.
Free vs. paid: How to tell the difference
You can find the complete list of currently integrated free job boards in the softgarden applicant management system under: Settings → Job boards → "Job boards" tab.
Free job boards are automatically connected provided the "Publish job ads on free job boards" toggle is enabled.
Paid job boards require active placement or booking—either via the applicant management system or through the Media Service team.
Important: The Media Service team is the correct point of contact only for paid job boards.
Contact the Media Service Team
For all questions regarding paid job ads:
To ensure your request is processed quickly, please include the following details:
Job ID
Job title
Job board (where the paid ad was posted)
Nature of request (e.g., correction, issue, inquiry)
Contact details (if different from your own email address)