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Can users still be invited to the system via user management if SSO has been enabled?

This help article explains whether and how users can be invited when SSO is enabled, and why new users should be assigned exclusively via your own AD/IdP.

Yes, technically you can still send invitations via user management—but you shouldn't!

When SSO is active, you should always assign new users via your own AD/IdP (e.g., Entra) to ensure SSO login works.


Why not use user management?

  • An invitation sent via user management prompts the user to set a password.

  • The user can then log in using their email address and password. This creates a local (secondary) account rather than an SSO account.

  • Result: Duplicate profiles (one SSO profile and one local profile) → confusion and additional maintenance overhead.


Special case: "SSO mandatory" enabled

  • You can still send invitations via user management.

  • However, logging in via username/password is disabled.

  • The invitation is effectively useless, and the user must log in via SSO.


Here’s how to do it correctly:

  • Assign the user in the AD/IdP (e.g., add the softgarden app in Entra).

  • Set groups/roles correctly (for tenant/role; optional).

  • The user logs in via SSO.

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